Overview – Jason Bennett

Jason Bennett is a global technical support leader with over 20 years of experience building, scaling, and optimizing high-performing remote support teams—particularly in the medical device, SaaS, and robotics sectors. Whether an organization is launching a new support function or needs to elevate existing operations, Jason brings a hands-on, results-driven approach grounded in operational excellence, team development, and strategic alignment.

Bio

Jason specializes in transforming technical support organizations into strategic service assets. His background spans post-sales support, platform integration, quality systems, and compliance, with a global footprint covering North America, Europe, and Asia. He has built and led distributed teams across multiple time zones, managed global KPIs, developed SOPs under regulatory frameworks such as ISO 13485 and HIPAA, and driven customer satisfaction through leadership, systems thinking, and scalable processes.

As a consultant, Jason delivers tailored support solutions aligned with each company’s growth stage and business needs—from startups scaling support for the first time to mature companies requiring performance optimization.

Services

Remote Support Team Design

• – Build-from-scratch service desks
• – Regional support strategy (Americas, Europe, SAJK)
• – Tiered support structure design

Operational Optimization

• – KPI/SLA dashboard design (e.g., First Response Time, Time to Resolution, Utilization, NPS)
• – Workflow automation
• – CRM/ticketing system configuration (Salesforce, Zendesk, SAP)

Compliance & Quality Systems

• – SOP development (ISO 13485, FDA, HIPAA-compliant)
• – Complaint handling and CAPA integration
• – Audit readiness and QMS alignment

Leadership & Team Development

• – Remote team coaching and playbook creation
• – Onboarding frameworks for technical agents
• – Org design and career laddering

Support Strategy Advisory

• – Customer journey mapping and improvement
• – Outsourcing strategy and vendor assessment
• – M&A support team integration

Pricing

Flexible pricing is offered based on the project scope. All packages include a discovery session, reporting templates, and access to documentation libraries.

Let’s Work Together

Organizations interested in building a world-class support team or navigating compliance and growth challenges are invited to reach out for a free 30-minute consultation.

Contact Jason:
📧 [email protected]
🔗 LinkedIn: jason-bennett-7b662b5